FQA

Talisman Production Time

Due to everything in our shop is handmade to order, and we only do 10 Talismans per day, so please allow 24 hours for your order to be made before shipped. This wait can sometimes be longer depending on how many people in the queue ahead of you, item's complexity, and quantity.


Time sensitive orders / Do you accept rush orders?

It depends on the workload. If your order is time sensitive, please email us at daoist999@gmail.com to discuss terms. Please note that all orders are fulfilled on a first-come, first-served basis. Please note that express delivery only affects the shipping method and does not affect your place in the order queue.

 

How soon will my order arrive?

  • Free standard shipping to the US takes 10-14 days. 
  • Express Shipping to the US takes 5-7 days.
  • Free standard shipping to the EU, UK takes 7-14 days.
  • Express shipping to the EU, UK takes 4-6 business days.
  • Express Shipping to the AU, CA, NZ takes 5-9 days.
  • Express Shipping to other countries takes 5-10 days depending on destination.

The full information about shipping is here.

 

How to track my order?

You will get an email with tracking information as soon as your order ships. Please note that it takes up to 48 hours for the first scan to appear, so please do not be alarmed if your package isn’t immediately “in transit.”

Free standard shipping to the US goes through two stages: from the workshop to the warehouse in the US packages go with FedEx (first tracking number). After that they transferred to the USPS for final delivery with the second tracking number.

Shopify (platform of our webshop) doesn’t allow us to attach two tracking numbers for the order, so we always provide the second (final) tracking number. For this reason you may see a "Shipping Label Created, USPS Awaiting Item" status in the first week. Usually this means that your package is already on the way to the US.

If you want to track the whole way of the package, please email us and we’ll provide you both tracking numbers.

 

Best way to contact us

For any questions or updates, email us via daoist999@gmail.com.
As Maoshan Taoist priests, and we respond to all-inquiries within 24 hours on business days, and 48 hours on weekends and holidays.

 

How to cancel the order?

If you'd like to cancel an order, please be sure to request cancellation within the 24 hours after the purchase date. We will not cancel orders that are already in the process of being made or already shipped.

 

How to change the order?

You can make changes to the order within 24 hours after the purchase date. Please send a request by mail （daoist999@gmail.com） indicating the order number.

 

Do I have to pay duties and taxes?

  • Packages to the US up to $800 USD not charged with any taxes and duties.
  • Packages to the EU and CA are not charged with any taxes and duties.
  • Packages to AU up to 1000 AUD not charged with any taxes and duties.

For information on taxes and duties in other countries please contact your local customs office or taxation authority.